Terms & Conditions 

Novelty Cakes:

Allergies:

- Nuts are stored and used in the brownie maid kitchen, therefore all our products may contain traces of nuts. 

- All ingredients are stored separately, however we cannot guarantee there is not traces.

- all products may contain gluten unless stated otherwise.

- Please advise TBM of any allergies or dietary needs, our team will be happy to advise, but cannot guarantee no traces.

- 'Gluten Free' Brownies do not include any gluten ingredients, however are made in the same kitchen as our other products so may contain 'traces of gluten'. 

Storage:

- Recommended shelf life for cakes is 2 - 3 days. 

- Please store cake in a cool dry place. do not store in fridge.

- Store cake in box supplied.

Design:

- Any drawings/photos remain property of TBM.

- We cannot guarantee exact replicas or exact colour match for any cakes.

Payment:

- Quotation valid for 30 days.

- No contract is made until deposit is received.

- 50% deposit is required for all cake orders and is non-refundable.

- Deposit is subtracted from final balance.

- Final balance is due 1 month prior to wedding date, or on collection/delivery for celebration cakes.

Cancellations:

- Deposits are non-refundable.

- Deposit can be transferred for date change, providing TBM has availability. 

- Wedding Cakes cancelled less than 1 month before the wedding will result in full balance due.

Disputes:

- Refunds are given at TBM discretion and are not guaranteed.

- Full refund is never given for cake that has been consumed. Consumption is viewed as acceptance of cake.

- Cakes delivered to venue will be photographed once set up. TBM will not be responsible for any damage once set up or collected.

Deliveries/Collection:

- Delivery must be requested on booking.

- Deliveries may incur charge depending on delivery location.

- Collections are from a pre-arranged location on selected date & at selected time only.

- Additional fee may be added to balance if not collected when arranged.

 Transporting:

- Cakes require transporting on a flat and clear surface, usually in the boot of the car.

- It is our customer's responsibility to ensure nothing will fall or damage the cake during transport.

- TBM will not be held responsible for any damage to cake following collection. 

(none of our terms and conditions affect statutory rights.)

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© 2020 The Brownie Maid.

thebrowniemaid@gmail.com / Brownie Cakes Delivered Anywhere in the UK / Based in Newquay, Cornwall